Refund Policy

We aim to provide fair and transparent solutions for all our customers.

Once an order is confirmed, SWASTHAMSUTRA does not accept return or refund requests. However, in certain situations, we are happy to work with you to provide a fair resolution.

Damaged Product

We will be happy to replace damaged products within 7–10 days.

  • Notify within 2 days of delivery
  • Provide order number & invoice image
  • Share outer box + product images
  • Submit unboxing video

Only affected items will be replaced. Full assistance will be provided within 24–48 hours.

Missing Product

We do not offer refunds, but we will re-send missing items.

  • Notify within 2 days
  • Provide invoice & box images
  • Share unboxing video

Our team will respond within 24–48 hours and resolve your issue promptly.

Spoiled Product

We handle spoilage issues carefully due to the natural nature of our products.

  • Notify within 2 days
  • Share product images or videos
  • Provide manufacturing/packaging details

Variations in taste, texture, or color are natural. Replacement will be provided after proper investigation.

📩 All emails are responded to within 24–48 hours and full assistance is provided to ensure a fair resolution.